Technical Frequently Asked Questions

Is it secure to send my credit card information over the internet?

Yes. We use a secure site because credit card transactions are very sensitive in nature.

How do I get a username and password? What do I use it for? What should I do if I forget it?

During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website.

Can I take the course from various locations and computers?

Our courses are set up for students to access their courses from any computer that is compatible.

How does a course work?

Distance education courses are independent student courses and no classroom hours are required.  Each course has been approved for a specific number of credit hours and will take you approximately that amount of time to complete.  You can take a course in small increments or all at once.  If you exit out of the course, then log back in at a later time, you start back on the page that you had been taking.

Do I need to use a PC to take the online course? What if I have a Macintosh?

Hondros Learning courses are developed to run on IBM PC Compatible Computers. While we currently do not support the Macintosh platform, we have knowledge of MAC users who have had success using Firefox as their browser. For additional support with the PC platform, please contact our Technical Support department at 1-866-455-3278.

Can I take this course with the AOL browser?

No, you cannot. We suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the Internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e".

Do I need to have sound on my computer to take these classes?

While sound is a feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

What happens if I get disconnected from the Internet?

If you get disconnected from the Internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.